Certified Nursing Assistant Exam Practice Test

How should you respond to a client using the intercom?

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Correct Incorrect When responding to a client on the intercom, always offer a professional greeting and provide assistance in a polite and helpful manner to ensure a positive interaction and clear communication.

How should you respond to a client using the intercom?

• A. Ask for the client's name
• B. Say, \"What do you want?\"
• C. Give your name and position and say \"may I help you?\"
• D. Say, \"The nurse will answer your call.\"